We want to ensure your complete satisfaction with your purchase and will work with you to achieve it.

CANCELLATION 

1. An order placed can be canceled only before the order has been dispatched. To cancel an order, please send us an email with your Order id on vriksh.orissa@gmail.com 

2. A refund for a canceled order will be processed within 1-2 working days and the bank may take up to 7-8 working days to credit the amount to your account.

3. No cancellation or exchange will be applicable on discounted products or products under any special promotion/ sale.

EXCHANGE 

1. Once an order is delivered, if you wish to exchange a product, you may do so within 2 days of receiving the product. If you need to exchange it for the same item or any other, send us an email at vriksh.orissa@gmail.com along with a reason for the exchange and we will be happy to coordinate with you.

2. Please do make sure that the product is returned to us in the condition you received it, with the tags intact. We do not accept returned merchandise if the tags are cut off.

3. We will strive to process all returns within 5 working days. We do not cover the expense of returns from you. Washed, used or ironed pieces cannot be returned or exchanged. All exchange requests are subject to the discretion of the 'Vriksh' team.

RETURN

1. We do not offer returns or refunds on any order placed. Only exchange.

SHIPPING

1. At Vriksh, we take great care in delivering your products to you, and we work with a reputed national courier service only. A flat rate of Rs 250 per kg is charged for shipping within the country and for outside India the charges depend on the weight of the parcel. 

2. Once you place the order, your product will be shipped from us to your address on the next working day. Our courier partners will be able to deliver the shipment to you between Monday through Saturday 9 am to 7 pm Working days exclude public holidays and Sundays. If there are any unexpected delays from our courier partners and transporters due to weather conditions or strike, we will keep you updated.

3. As soon as your package is shipped, we will email you your package tracking information. Within India, your parcel should reach you within 3-5 working days and for outside India anywhere between 8 and 14 working days depending on your location. 

4. We do not deliver to p.o. box or drop box addresses. 

5. We will not be liable for delays resulting from incomplete address listings or not available at the time of delivery. 

6. Leaving your phone number along with your address after your purchase is mandatory as it helps us and our courier partners to serve you better.

WHOLESALE ORDERS

To place a wholesale order, please email us at vriksh.orissa@gmail.com for pricing and shipping details. Thank you so much for your interest.